PRIVACY POLICY

This Privacy Policy describes how Laxxe Crew ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.laxxecrew.nz (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources.

This includes:

Directly from you (e.g., when you place an order or contact us)
Automatically when you use the Site (e.g., through cookies and similar technologies)
From third parties (e.g., service providers)

The information that we collect and use varies depending on how you interact with us. We use your information to:

Provide and deliver products and services
Process payments and fulfill orders
Communicate with you
Send marketing and promotional messages (if you’ve opted in)
Comply with legal obligations
Detect and prevent fraud or security incidents

Personal Information We Collect Information we may collect includes:

Name, address, phone number, email address
Order and account information
Payment details (processed via third-party providers)
Shopping activity (e.g., viewed or saved items)
Customer support messages
Cookies and usage data (e.g., IP address, device and browser type)

SMS Terms of Service Effective Date: 25/06/2025
By using our SMS services, you agree to receive occasional promotional and transactional messages from Laxxe Crew. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying "STOP" to any SMS message. Your number and personal data are kept private in accordance with this Privacy Policy.

Information from Third Parties We may receive information about you from third-party service providers, such as:

Shopify or Wix (ecommerce platform)
Payment processors (e.g., to verify and process your orders)
Advertising and analytics platforms (e.g., Meta, Google)

Cookies Laxxe Crew uses cookies to improve your experience on our website. Essential cookies are required for the site to function, such as remembering your shopping cart. We may also use functional or marketing cookies to help us understand website traffic and personalize your experience. By continuing to use our site, you consent to the use of these cookies. You can manage your cookie preferences in your browser settings. Please note that disabling cookies may impact your use of some features.

Sharing Your Information We may share your personal information with:

Service providers (e.g., Shopify, payment processors, couriers)
Advertising and analytics partners
Affiliates and business partners
Legal authorities when required
In connection with a merger, sale, or business transaction

User Generated Content If you post reviews or other content on our Site or social media, it may be publicly visible. We are not responsible for the use or misuse of information you share publicly.

Third-Party Links Our Site may include links to external websites. We are not responsible for their content or privacy practices. Please review those sites’ privacy policies.

Children’s Privacy Our Services are not intended for children under 16. We do not knowingly collect information from minors.

Returns & Refunds Policy We do not accept returns for change-of-mind purchases. However, if your item arrives faulty or damaged, please contact us within 7 days of receiving your order. We will offer a replacement, repair, or refund in accordance with the New Zealand Consumer Guarantees Act 1993. Store credit may be offered at our discretion. Please note that returned items must be unused, in original condition, and accompanied by proof of purchase.

Your Rights Depending on your location, including rights provided under the New Zealand Privacy Act 2020, Australian Privacy Principles (APPs), or the EU’s General Data Protection Regulation (GDPR), you may have rights to:

Access your personal data
Request correction or deletion
Withdraw consent
Opt-out of marketing communications
Restrict or object to certain data processing
Lodge a complaint with a relevant privacy authority

To exercise any of your rights or to contact us with questions or concerns, email us at laxxecrew@gmail.com.

International Users If you access our services from outside New Zealand, please note your data may be transferred and stored in countries where we or our service providers operate. We take reasonable steps to protect your information and use standard contractual clauses where required.

laxxecrew@gmail.com

Laxxe Crew Ltd
Flagstaff, Hamilton 3210
New Zealand

Last updated: 25/06/2025